We remind you that our services are available every day including Sundays and holidays, on holidays a 50% plus on the final price will be applied.
No service is available on the days of: Christmas, New Year, Easter and 14/15/16 August (unless otherwise agreed with our staff).
Participation in our experiences is open to everyone including children if regularly accompanied by a parent.
In the Bike Tours, the bikes granted on loan for use by Sicily Bike Tourist Service are delivered in excellent condition and in the same condition must be returned after the tour, the damages caused by the clients will be charged at the end of each service.
Our Bike Tours are open to all adults, minors under the age of 18 and not under the age of 14 must be accompanied by a parent.
In Bike Tours, RC insurance is guaranteed for all participants.
For online reservations is required to pay a minimum deposit of 30% by bank transfer or PayPal. It should be noted that the costs related to bank commissions and fees for bank transactions are exclusively borne by the client, including commissions for transfers of money from extra UE countries applied by our bank, under no circumstances can commissions be shared.
In these cases, we suggest to use the PayPal channel, through which we will not charge commissions on our part for the transfer of money.
For last minute bookings (without advance payment) the meeting and departure place is exclusively our Catania office.
The accommodation facilities that want to book our services for their customers, after contacting our staff for checking availability, can simply send an e-mail indicating the personal data of the customers, room number and booking confirmation.
For more information please contact us.
The communication of cancellation of the tour by the customer, must be communicated to the company Sicily Bike Tourist Service, necessarily at least 48 hours before the date chosen for the tour, by e-mail and prior telephone communication. The lack of a written communication will allow Sicily Bike Tourist Service to retain the full amount of the advance, if it had been paid.
The repayment of the advance paid, will be assessed individually for each case (only for really valid reasons and if the client is in the condition of not being able to take part in the excursion due to an unexpected and unpredictable event that can be demonstrated), in each case will be charged bank charges, transaction fees and any fiscal taxes.
In case of bad weather conditions, an additional date will be established to be agreed with our staff according to availability, if the client is unable to give the availability for another day and in case he had already paid an advance, we commit to return the sum paid, we will hold back bank charges, transaction fees and any tax charges.
In case of our problem, that does not allow us to run the service booked, we pledge to return in full the amount of the advance (if paid, in this case will not be retained by Sicily Bike Tourist Service, taxes and bank charges) or at the discretion of the customer reserve another day for the cycling excursion, subject to availability.
At the end of each of our services, only after payment, we will issue a regular electronic invoice, which we will forward electronically and send a courtesy copy.